Sales and Customer Service Representative

Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Responsibilities

Processes student registrations and membership packages using effective sales/customer service techniques; Answers telephones, responds to inquiries, takes messages and screens and directs phone calls; Schedules and manages birthday/pool parties and supervises private party staff; Resolves customer concerns/complaints using a professional approach; Assists members with purchases of merchandise and vending; Greets parents and students as they report to the front desk; Checks in students on the attendance tracking system; Maintains cleanliness of the front desk area, Treasure Island Pro Shop, changing areas, restrooms and observation area; Checks voicemail and email correspondence and responds in a timely manner; Updates informational displays with accurate and timely promotions and literature; Provides occasional administrative support for management personnel; Makes collection calls to resolve open account problems; Prepares twice daily student lesson schedules for use by instructors and management staff; Enforces safety rules and regulations to prevent accidents and administers first aid when necessary

Requirements

High school diploma or GED; Two years previous customer service and/or administrative office experience; Intermediate computer skills using Word, Excel and other software systems; Multi-tasking skills; Must be able to work Saturdays and Sundays; Available for weekday and evening shifts; Minimum 3 shifts per week; Willing to complete a background check; Comfortable sitting and talking on the phone for long periods

Nice to have

Some college

Benefits

Bonus based on performance; Employee discounts; Flexible schedule; Opportunity for advancement; Training & development; Paid training