Sales Coordinator

Provides clerical support to the Sales and Project Management team: schedules activities, keeps sales records and project information, maintains customer contact & handles some duties of the Project Administrator in their absence.

Responsibilities

Provides clerical support to the Sales and Project Management team; Answers phones, routes calls, takes messages; Maintains a high degree of accuracy and professionalism in all correspondence; Researches & responds to inquiries regarding sales, bid or product information, shipping status; Determines all bidders for bid projects and maintains up-to-date bidder list for all islands; Prepares quote files and assists in documentation of quotations; Assists department personnel with sales correspondence such as new orders, bids, quotation documents, parts quotes, freight quotes, purchase orders; Issues purchase orders and obtains vendor order acknowledgements; Schedules and tracks shipment of equipment and notifies all parties; Updates Equipment Management System with warranty information and Delta reporting; Initiates maintenance contract in prime products (DBS) with San Diego/HPC Service Dept; Monitors/maintains yard inventory and schedules deliveries; Resolves inventory allocation problems by monitoring finished goods; Prepares, files & follows up on all claims; Assists Project Administrator and provides back up in their absence; Maintains and orders literature, promotional and office supply items; Processes vendor invoices for payment; Scans and files documents in iMacs project files; Maintains freight matrix for equipment inland/ocean shipping costs; Assists in conducting equipment inventory; Maintains customer satisfaction by establishing rapport; Supports operations by completing administrative and clerical assignments; Maintains quality service by following organization standards

Requirements

Must have a high school diploma or equivalent; or one to two years’ related experience and/or training; or equivalent combination of education or experience; Must have at least two years’ working in a sales office environment; Strong organizational skills with the ability to multitask and establish priorities; Maintains a high degree of accuracy; Must have good verbal and written communication skills and proper business etiquette; customer service aptitude; Must have good working knowledge of MS Office programs; Must be able to type 45 wpm and be able to use various office equipment such as copy machine, FAX machine, calculator, scanner, etc.; Some experience relating to product knowledge & application required: must have experience in working with equipment vendors; Previous customer service experience required; Previous knowledge & experience in using Caterpillar Dealer Information System (CDIS), preferably in the area of Equipment Management System (EMS); Must be able to lift up to 10 lbs.; Walking and moving on foot often up and down stairs or through uneven terrain; Handling: seizes, helps or works with hands; Reaching: extends hands and arms in any direction; Stooping: bends body downward and forward by bending at knees or waist; Standing: remains in standing position if required to perform various functions of the job; Vision: read paperwork, employment files and records on the computer; Talking: communications by phone and in person; Sitting/Standing: sitting or standing at desk for long periods of time

Nice to have

Equipment Management System (EMS)

Benefits

Competitive Compensation; A great work environment and culture; Career growth and advancement opportunities; Training; Medical, Dental and Vision plans; Medical video appointments available; Health Savings Account available; Paid Time Off (PTO) Pay; 401(k) Plan + Company Matching; Health and Dependent Care Flexible Spending Accounts; Life & Accident Insurance; Employee Assistance Programs; Legal Plan; Travel Assistance Plan; Wellness Programs; Referral Bonus Program; Longevity Bonus Program; Recognition Programs and much more; Hawthorne CAT discounts; Boot Reimbursement; Tuition Reimbursement; Company-Supplied Uniforms; Advanced Technical Training