Sales & Customer Engagement Specialist (Phone)

Our client is a fast-growing digital healthcare company that helps individuals access affordable telehealth services and prescription treatments through a seamless online experience. The Sales & Customer Engagement Specialist will handle inbound phone calls from prospective customers interested in the company's telehealth services and prescription treatment options, build rapport, understand customer needs and concerns, address objections, explain the purchasing process, and guide qualified prospects toward enrollment. This is a consultative sales role that requires balancing conversion goals with an empathetic, customer-first approach.

Responsibilities

Handle inbound sales calls from prospective customers; Guide qualified prospects through enrollment and purchasing process; Identify customer needs, motivations, concerns, and buying signals; Move qualified opportunities toward a successful close; Answer non-clinical questions regarding pricing, enrollment, promotions, timelines, and purchasing process; Explain promotions, discounts, and special offers according to company guidelines; Follow up with interested prospects; Build rapport and establish trust; Address objections related to pricing, enrollment, and processes; Maintain empathy and professionalism during sensitive health and wellness conversations; Protect confidential customer information and follow HIPAA requirements; Escalate medical and clinical questions to licensed healthcare professionals; Manage customer interactions and sales activities within the CRM; Maintain accurate documentation of customer interactions; Collaborate with internal teams; Participate in ongoing sales coaching, quality assurance reviews, and product training

Requirements

Candidates based in LATAM, Africa, and Eastern Europe; Available to work during U.S. business hours aligned with the client's time zone; 2+ years of experience in inbound sales, inside sales, consultative sales, or a high-performing customer-facing role; Proven experience closing warm inbound sales opportunities; Experience handling objections and converting interested prospects into customers; Experience managing customer conversations through structured sales processes; Experience using CRM platforms to document customer interactions and sales activity; Strong phone-based sales and consultative selling skills; Strong active listening skills; Ability to quickly establish rapport and trust with prospective customers; Strong objection-handling and closing abilities; High emotional intelligence and ability to navigate sensitive conversations professionally; Ability to balance customer experience with sales and conversion objectives; Experience using CRM platforms such as GoHighLevel, HubSpot, Salesforce, Zendesk, or similar systems; Strong attention to detail when documenting customer conversations and follow-up activities; Ability to quickly learn new products, processes, systems, and workflows; Ability to follow structured sales, compliance, and escalation procedures

Nice to have

Customer service experience