Sales Engineer

Our Customer Support Team is seeking a hybrid/remote Sales Engineer. You would be responsible to provide technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products. Assist the Business Development team in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini application based on customer requirements to demonstrate feasibility of the application, often requiring rapid product demo for client. May provide product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales account managers and customer personnel by disseminating technical information on specific applications. Works with the customer from prior to the sale, through delivery and installation. In depth understanding of Army tactical network infrastructure. Ability to seamlessly integrate TW products with other customer systems and maximize network performance. Capable of analyzing, troubleshooting, and fixing network performance issues through monitoring and troubleshooting systems. Enhance cohesiveness and maintaining team morale is a responsibility of all our team members, as is the ambition for self-improvement and talent development. Through this dedication to unity and professional advancement, each team member is directly impacting the successful outcome of TrellisWare’s deliverables and setting the tone for our core values of delivering excellence, pushing boundaries, and empowering people.

Responsibilities

Provides pre-sales, post-sales, and customer support for all TrellisWare product offerings both onsite and remotely; Provides customers with custom tailored communications solutions for their specific systems; Supports sales and business development leads in securing of new business; field troubleshooting of products and integrations; and trade show booth duty support; Evaluate customer requirements and determine technical configurations and generate product quotations in coordination with sales management; Craft and deliver technical presentations of TrellisWare offerings to new and existing customers; Supports field demonstrations, product training, integration with 3rd party accessories (antennas, headsets, power sources, cameras, microphones, etc.), applications (voice, IP data, video, etc.) and product documentation; Drafts demonstration and application sample white papers as needed as well as assesses new accessories or applications capable of extending the effectiveness of company products; Performs technical and integration support of sales pursuits, trade shows, customer demonstrations and field exercises, and documents both interesting field accomplishments as well as any observed anomalies; Supports related product documentation throughout the product line; Performs other duties as assigned; Develops relationships with team members built on trust and respect.

Requirements

Four-year technical degree or military related service experience equivalent; At least 5+ years related experience in the market or technology segments identified; Demonstrates track record in fielding and troubleshooting RF systems and networked communications products; Knowledge of configuration, operation, and maintenance of tactical communication systems or TrellisWare products; Ability to travel 50-75%; Strong understanding of IP data including addressing schemes, IP switches/router interface, gateway functionality, TCP/UDP protocols and the best methods for transfer over data pipe; Understands the military communications markets and their deployment practices including USSOCOM, Army, Navy and Air Force as well other government agencies and the tactical communications products they use; Demonstrates strong documentation skills and proficient with PC office applications; Knowledge of electrical and mechanical integration for when customers decide they want to integrate radios into cars, or aircraft, or ships, etc.; Ability to understand complex communication and engineering concepts and explain them to customers in simple, understandable ways; Demonstrates familiarity with the design, manufacturing, testing, and sales procedures for volume handheld and embedded radio products; Demonstrates familiarity with wideband networked military and commercial communication products and government contracting; Works independently, demonstrates initiative and interacts with a variety of engineering development teams, acquisition/procurement specialists and communications and/or networking product users; Demonstrates professionalism in customer-facing field events; Demonstrates analytical and problem-solving skills; Demonstrates strong written and verbal communication skills; Strong collaborative drive and interpersonal skills; Strong initiative, proactive work ethic and prioritization skills; Trustable judgement and analytical problem-solving skills; Effective execution and decision making; Champion of change and promotes innovation; U.S. Citizenship

Nice to have

Experience in US Special Forces, US Military, and/or commercial specialty communications communities are highly desired.