Sales Engineer

We're seeking a Sales Engineer to help us capture the massive opportunity emerging in support operations. This is an early-stage team role offering significant autonomy and outsized impact. You'll play a crucial part in shaping how we position and sell Assembled, the platform that unifies workforce management with AI agents, helping support teams orchestrate human staff, BPOs, and AI across chat, email, and voice in one system.

Responsibilities

Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform; Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges; Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness; Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership; Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization; Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment.

Requirements

3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS; Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies; Demonstrated ability to thrive independently in fast-paced, ambiguous environments; Proven track record of closing complex technical deals and consistently achieving sales targets; Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers.

Nice to have

Direct experience in workforce management, contact center operations, or customer support technologies; Hands-on coding ability; Startup or high-growth company experience

Benefits

Generous medical, dental, and vision benefits; Paid company holidays, sick time, and unlimited time off; Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting; Paid parental leave; Catered lunches every day (M-F) and fully stocked kitchen; 401(k) plan enrollment