Sales, Marketing & Administration Executive

As a Sales, Marketing & Administration Executive, you play a central role in supporting the commercial and operational activities of the organization. You act as a key point of contact for customers, ensuring that all inquiries are handled efficiently and professionally, while maintaining a high level of customer satisfaction. You provide day-to-day support to the sales and marketing teams by preparing quotations, maintaining accurate data in CRM systems such as Salesforce, and ensuring that all customer and sales information is up to date. In parallel, you contribute to marketing efforts by helping manage the company’s online presence, including the website and social media platforms, and supporting campaigns and promotional activities. In addition to your commercial responsibilities, you oversee essential administrative and financial tasks such as debtor follow-up, issuing receipts, and preparing financial reports. You ensure smooth office operations by managing documentation, coordinating travel arrangements, maintaining office facilities, and keeping internal records accurate and organized. Thanks to your structured approach, attention to detail, and strong communication skills, you ensure that sales, marketing, and administrative processes run efficiently and support the overall business objectives.

Responsibilities

Respond to customer inquiries via email and phone in a timely and professional manner; Support debtor collection and issue receipts; Prepare quotations for the sales team; Maintain and update CRM systems (e.g. Salesforce); Update and manage the company website and social media accounts; Support marketing activities such as roadshows and mailing campaigns; Handle general office administration tasks; Prepare and submit monthly debtor reports and statements of account; Organize and maintain customer files and records; Ensure upkeep and maintenance of the office facilities; Maintain and update company telephone directories and customer contact lists; Arrange travel logistics (air tickets, hotel bookings, visa applications) for staff and visitors

Requirements

Strong communication and interpersonal skills; Customer-oriented mindset; Organized and detail-oriented; Proactive and able to multitask; Problem-solving attitude; Team player with a positive mindset; Reliable and able to work independently; Diploma / Advanced / Higher / Graduate Diploma in Sales, Marketing, Business Management or related field; Minimum of 3 years of experience in sales, marketing, or office administration; Good command of English and Bahasa Malaysia; Proficiency in Microsoft Excel and Word

Nice to have

Experience with CRM systems (e.g. Salesforce) is a plus

Benefits

Being part of a family business where employees are more than just a number; Pleasant and relaxed atmosphere; Real career opportunities; Competitive salary package; Extra-legal benefits