Sales & Marketing Events Coordinator

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional and multi-talented Events Coordinator. The Events Coordinator is responsible for the support and coordination of and seamless execution of all aspects and functions of the Rosewood Miramar Beach Event Sales and Services department. Acts as the lead communication touch point for both internal and external customers. Also serves as a support function for the Director Catering and Conference Services and the Event Sales and Services leadership team. In all aspects and functions related to programs booked (pre-event/arrival, throughout event/arrival, and post event/departure) in accordance with Rosewood and Forbes’ Five Star standards.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards; Ensure that standards are maintained at the highest level of excellence on a daily basis; Maintain knowledge of and communicate clients’ requirements for contracted events, including nature of event, VIPs, transportation, special requests, schedule, payment/billing arrangements, resumes/BEOs/planning calls/pre-cons and internal communication; Contribute to the overall financial success of the Sales, Marketing and Events department; Anticipate guests' and clients' needs, respond promptly; Promote positive guest relations at all times; Work with all departments communicating and servicing events prior to and during; Be familiar with all hotel services/features and local attractions/activities to respond accurately to client and guest inquiries; Generate and distribute required reports daily, weekly, monthly and as needed; Participate in all department and hotel meetings as required; Be able to conduct site tours of the property as needed; Dress in a professional manner that complies with the Rosewood dress code; Perform all administrative duties in a tidy, organized manner; Draft and execute correspondence, proposals, presentations via Microsoft Outlook, Word, Excel, and PowerPoint; Answer all sales and event sales telephone inquiries in a pleasant, courteous and professional manner; Use Sales Force (Delphi.dfc) to create/update accounts or contacts, create new bookings, revise existing bookings, merge event sales contracts and adjust clauses as necessary; Submit purchase orders for department-related expenses as needed; Check storage areas for proper supplies and order supplies on regular basis; Maintain knowledge of hotel function space, meeting/banquet room setups, and departmental/hotel policies

Requirements

High school diploma required, and minimum two (2) years of college; Must be able to perform job functions with attention to detail, speed and accuracy prioritization, organization and follow-up; Be a clear thinker, remaining calm and resolving problems while using good judgment; Follow directions thoroughly; Understand clients’, guests’ and department managers’ needs; Ability to work cohesively with co-workers as part of a team; Ability to work with minimal supervision; Must be able to maintain confidentiality of guest information and pertinent hotel data; Must possess computer skills for MS Word, MS Excel, and PowerPoint and various related programs

Nice to have

Preferred 1-2 years’ operational or administrative experience for a luxury or ultra-luxury hotel/resort; Prefer work experience be in the Sales, Marketing, Catering or Conference Services area