Sales Operations Administrator

The Sales Operations Administrator is responsible for providing operational and administrative support to the sales organization, ensuring efficient order management, electronic invoicing compliance, customer support, and commercial data integrity. This role plays a critical part in optimizing sales processes, supporting ERP integrations, and enhancing the overall customer experience. In addition to traditional sales administration responsibilities, this position will support key business initiatives related to ERP integration, electronic invoicing processes, and e-commerce operations, working closely with internal teams, external partners, and customers to ensure seamless system connectivity and operational efficiency.

Responsibilities

Manage and process sales orders within the ERP system (IBOS) and ensure accurate transaction processing; Track orders, deliveries, invoicing, and customer requirements to ensure timely execution; Review and validate orders, pricing, discounts, and commercial terms to ensure compliance with company policies; Handle customer inquiries and provide support regarding order status, invoicing, and commercial processes; Maintain and update customer master data and commercial records; Coordinate with internal departments including Sales, Logistics, Finance, Customer Service, and IT to support business operations; Prepare sales reports, operational metrics, and business performance analyses; Support the commercial team with price updates and system maintenance activities; Reconcile invoices and supporting documentation through customer portals and platforms; Identify opportunities to improve administrative, operational, and sales support processes; Support and coordinate the integration between the company ERP system (IBOS) and Peru’s electronic invoicing platform (SUNAT); Monitor electronic invoicing workflows, ensuring proper transmission, validation, and compliance with regulatory requirements; Collaborate with third-party technology providers to maintain, troubleshoot, and improve ERP-to-SUNAT connectivity; Support ERP integration initiatives with customers, particularly within e-commerce environments; Assist in maintaining API-based integrations that synchronize inventory, pricing, and order information between company systems and customer platforms; Monitor system performance and proactively identify issues impacting data accuracy, order processing, or invoicing activities; Work cross-functionally with business and technical teams to support automation and continuous process improvement initiatives

Requirements

Bachelor’s Degree in Business Administration, Accounting, Industrial Engineering, Information Systems, or a related field; 1–3 years of experience in Sales Administration, Sales Operations, Commercial Operations, Order Management, Customer Operations, or related administrative functions; Experience working with ERP systems and CRM platforms; Intermediate to advanced Microsoft Excel skills; Intermediate English proficiency; Experience supporting invoicing, order processing, or customer-facing operational activities; Customer-oriented mindset with strong attention to detail; Strong organizational and time-management skills; Ability to manage multiple priorities in a fast-paced environment; Analytical thinking and problem-solving capabilities; Effective communication and stakeholder management skills; Strong collaboration skills and ability to work cross-functionally across Sales, Logistics, Finance, IT, and external partners; Continuous improvement mindset with interest in process optimization and automation; Ability to learn and adapt to new systems and technologies

Nice to have

Experience with electronic invoicing processes and regulatory compliance requirements; Exposure to ERP implementation, administration, or integration projects; Experience supporting e-commerce operations and customer portals; Familiarity with API-based integrations and automated order management processes; Understanding of data synchronization between ERP systems, customers, and third-party platforms

Benefits

Monday to Friday schedule; Opportunity to be part of a global, fast-growing company