Sales Operations Executive (6 Months Contract)

inD is a regional leader in B2B exhibitions and events with a team of over 1,000 colleagues operating across the Middle East, South Asia, Africa - and beyond.

As a partnership between Informa PLC, the world's leading B2B live events organisation, and DWTC, the region's foremost business enabler and global events powerhouse, inD brings together unparalleled expertise and regional leadership.

A subsidiary of Informa PLC, a publicly listed company on the London Stock Exchange, inD combines international scale and industry-leading knowledge with a strong portfolio of large-scale B2B event intellectual property.

inD (pronounced "indee") brings together over 40 major B2B event brands spanning high-growth sectors including Healthcare (WHX Dubai), Energy (Middle East Energy), Aviation (Dubai Airshow), Food & Beverage (Gulfood), Technology (GITEX GLOBAL), and Information Security (GISEC GLOBAL).

This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.

Reports to: Sales Operations Manager

The Role

The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.

The Sales Operations Executive will report into the Sales Operations Team Manager. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.

Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.

Responsibilities

Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.; Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.; Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders; Supports the product set up (events, sponsorship, digital and print).; Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.; Key liaison point with Internal Teams such as Customer Service, Shared Services (Billings) and Event Operations; Ensure to liaise and resolve Service Cloud cases communicationg to relevant stakeholders within required SLA; Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)

Requirements

Ability to proactively handle and respond to queries from internal customers; Experience in working with Salesforce; Experience of data analysis and manipulation; Good knowledge of Excel; Well organised and good time management; Eye for detail and problem solving; Interpersonal skills, confident personality, high level of enthusiasm; Proven ability to work under pressure; Ability to work in a matrix organisation

Nice to have

Experience in working with Salesforce CRM; Previous experience in the B2B / B2C events industry; Experience with Expocad, A2Z or similar floor planning tools