Sales Operations Manager | United States | Remote

Grafana Labs is looking for a Sales Operations Manager to support our GTM organization by managing advanced models, improving our data structure, and strengthening our operational processes. Reporting to the Sr Director of Field Operations, this role will focus on target setting, quota creation, and reporting for our consumption based product suite. The ideal candidate is highly analytical, excels at translating complex business realities into structured models, and thrives in a fast-paced, data-heavy environment.

Responsibilities

Improve and maintain core models of our account base as it relates to consumption growth across the GTM organization; Partner with the larger Revenue Operations and Compensation team to manage monthly compensation updates and drive improvements in existing processes; Conduct deep-dive analyses on customer product engagement to drive decisions around product investment, GTM segmentation, and territory planning; Work within Google BigQuery (SQL) to extract large datasets for reporting and influence data orchestration between BigQuery, Google Sheets, and compensation tools; Manage exceptions directly with Sales; Independently execute ad-hoc reporting requests, delivering actionable insights

Requirements

4+ years of experience in strategy and operations, consulting, business analytics, or compensation; Comfort working with large datasets and ambiguous problems, with the ability to distill key takeaways; Strong problem-solving skills, able to translate business challenges into structured models and insights; Excellent communication skills with executive audiences; Ability to work independently and drive analysis with minimal guidance; Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization; Proficiency in SQL and data orchestration between BigQuery and GTM tools; Experience with Salesforce reporting, dashboards, validation rules, and flows; Experience with compensation tools like Xactly, Apttus, or CaptivateIQ

Nice to have

Previous experience in open source; Experience with data visualization tools like Tableau or Looker; Grafana visualization experience

Benefits

Restricted Stock Units (RSUs); 100% remote, global culture; In-person onboarding; Global annual leave policy of 30 days per annum, including 3 days reserved for Grafana Shutdown Days; Career growth pathways