Sales Operations Specialist (Heartland)

The Sales Operations Specialist (SOS) is a valuable resource for Regional Partners and Account Executives. The SOS supports sales and marketing efforts by requesting quotes from appropriate vendors and distributors, generating quotes for customers, managing Salesforce.com opportunities, and corresponding with customers in an effort to maintain and grow the region. In this role, the SOS is required to interact with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. Sales Operations Specialists are a key contact of the customer’s daily interaction with GuidePoint Security. It is the duty of the SOS to support new business as well as Renewal Business in a quota bearing environment. The SOS must keep their finger on the pulse of all opportunities that they are responsible for in their region. SOS’s manage Salesforce.com so that it can provide accurate forecasting reports. Additionally, the SOS will assist the Marketing team with planning and coordinating marketing events in their region. This includes working with vendors to help sponsor different events, sending out the event invites, and arranging a venue to host the event.

Responsibilities

Support sales and marketing efforts by requesting quotes from appropriate vendors and distributors, generating quotes for customers, managing Salesforce.com opportunities, and corresponding with customers; Interact with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere; Support new business as well as Renewal Business in a quota bearing environment; Keep finger on the pulse of all opportunities in region; Manage Salesforce.com to provide accurate forecasting reports; Assist Marketing team with planning and coordinating marketing events in region; Use Salesforce.com to generate quotes, track opportunities and process orders; Promptly respond to internal and external inquiries; Suggest creative pricing and payment solutions balancing customer need and pricing policies; Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives; Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings; Develop and maintain relationship with GuidePoint key vendors and customers; Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy; Leverage resources and relationships to bring value to customers; Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders; Work with the team to analyze information and make decisions that benefit GuidePoint Security; Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines; Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables

Requirements

High School Diploma or GED; 3+ years in a customer service/sales support type role; Prior experience in Customer Relationship Management (CRM) software; Intermediate level experience with Microsoft Office and Internet Navigation; Self-motivated, detail-oriented, organized, and a strong team player with excellent follow-through; Positive, results-driven, open to constructive feedback, and adaptable to ambiguity; Solid Math skills with the ability to calculate margins/discounts, and percentages; Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security; Strong written and verbal communication skills; Demonstrates a willingness to learn and use AI-enabled tools; Ability to work flexible work schedule; Up to 15% regional travel; Sedentary work; Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day; Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

Nice to have

Associate Degree or equivalent from two year college or technical school; A background in the IT industry; Experience with Salesforce.com; Technical sales/support and outbound calling experience

Benefits

Remote workforce primarily (U.S. based only); Group Medical Insurance options: Zero Deductible PPO Plan or High Deductible Health Plan with HSA; Group Dental Insurance; 12 corporate holidays and a Flexible Time Off (FTO) program; Healthy mobile phone and home internet allowance; Eligibility for retirement plan after 2 months at open enrollment; Pet Benefit Option