Sales Ops Salesforce Business Analyst

The Sales Ops Salesforce Business Analyst plays a pivotal role in executing sales strategy, driving operational excellence, and influencing executive decision-making through actionable insights and scalable solutions in Salesforce. A strategic and results-driven Sales Operations Salesforce Business Analyst will lead initiatives that enhance sales performance through data-driven insights and process optimization. Salesforce expert with a strong understanding of commercial activities and business analysis who thrives in a fast-paced, cross-functional environment.

Responsibilities

Partner with commercial leadership to define and execute sales strategies; Lead cross-functional projects to align sales, marketing, medical education, operations, legal, and customer success workflows; Serve as the primary commercial point of contact, owning end-to-end system processes to ensure alignment with business objectives and customer expectations; Champion and protect the customer relationship by proactively managing commercial priorities, resolving conflicts, and driving value delivery across stakeholders; Oversee the design, configuration, and governance of Salesforce to support evolving business needs; Establish and enforce data quality standards and governance frameworks within Salesforce; Lead initiatives to optimize the end-to-end sales process, from lead management, quote generation, alignments, customer master, etc.; Identify and implement process improvements that increase efficiency and scalability, with the goal of revenue growth in mind; Drive adoption of Salesforce best practices across global sales teams; Ensure consistent, accurate, and actionable data across all sales systems; Support the integrity, accuracy, and integration of customer master data, including but not limited to customer alignments, organization hierarchy, roles, relationships, etc.; Ensure that data integration, workflows, processes, and logic work seamlessly and systematically; Provide deep analysis of pipeline health, sales performance, and forecasting accuracy; Deliver dynamic dashboards and reports that inform strategic decisions; Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures; Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company; Ensure other members of the department follow the QMS, regulations, standards, and procedures; Perform other work-related duties as assigned

Requirements

Bachelor's degree in business, Information Systems, Computer Science, or a related field with 5+ years of experience, or equivalent combination of education and experience in Sales Operations, Business Analysis, or a related field; Proven experience in Salesforce administration and reporting (Sales Cloud, Service Cloud, CPQ, etc.); Experience in a fast-paced, cross-functional environment (SaaS, healthcare, etc.); Familiarity with CRM governance, data quality, and master data management; Strong knowledge of Salesforce data models, workflows, validation rules, and automation tools (e.g., Flow, Process Builder); Experience with Salesforce integrations and third-party tools (e.g., Tableau, Power BI, Outreach, LeanData, ZoomInfo); Proficiency in Excel, SQL, and data visualization tools; Strong oral, written, and interpersonal communication skills; High degree of accuracy and attention to detail; Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously

Benefits

A collaborative teamwork environment where learning is constant, and performance is rewarded; The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases; A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s); Competitive compensation package plus benefits and equity program, when applicable