Sales Program Manager

The Sales Program Manager is responsible for visiting customers, seeking new customers, and identifying additional sales opportunities. They interact with customers in person, via phone, and email to provide best-in-class service to contract customers. This includes handling long-term agreements, order releases and deliveries, generating quotes, submitting orders, obtaining feedback, and acting as the main point of contact for open orders.

Responsibilities

Handle sales inquiries, orders, deliveries and customer communications throughout the order fulfillment process; Forecast product growth, explore new markets, and keep an eye on competitors to inform strategic decisions; Automate / improve inventory and forecasting analysis tools together with purchasing team; Manage and update customer databases or portals as required; Promote and market new products or value-added services; Price stock inventory items as well as cut to size parts; Accurately enter quote/order information into the computer system; Source non-stock (buyout) items to fulfill customer's requirements; Expedite and track customer orders; Maintain positive relationships with established customers; Represent Future Metals at customer visits, trade shows, conferences, and on social media to bolster market presence; Up to 30% travel; Communicate with management and other employees to facilitate customer satisfaction and further sales

Requirements

Bachelor's degree preferred or five (5) years of related sales experience and/or training or equivalent combination of education and experience; Previous customer service or sales support experience required; Problem solving; Technical skills; Customer service; Oral communication; Written communication; Quality management; Quantity; Attendance/Punctuality; Dependability; Computer skills including Microsoft Office (Word, Excel, Outlook), CRM systems, and web-based applications; Fluency in English required

Nice to have

Enthusiastic communicator; Thoughtful listener; Dedicated team player; Strong desire to grow and succeed