Sales Specialist Front End

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

The Front End Specialist assists in the day-to-day Front End and cashier operations of the store. Reports to the Front End Manager.

Responsibilities

Handles monetary transactions and performs advanced cashiering duties; Approves voids, employee discounts, returns and exchanges; Processes and settles daily cash and credit transactions; Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments; Processes and monitors currency orders to ensure that cash is always available for transactions; Performs other duties as required or assigned; Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato; Answers enquires about online orders and provides information on products; Confirms and locks customers’ orders and communicates fulfillment timelines; Handpicks items on customers’ lists, scans using a handheld mobile device, runs items through the checkout counter and pays for them through cash or credit/debit cards; Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed; Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift; Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments; Orders and monitors inventory of supplies needed for the Front End; Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock; Does regular checks of inventory with Retail Department Heads to update digital platforms as needed

Requirements

2+ years of experience in a retail setting; Ability to handle money accurately and perform mathematical calculations; Intermediate computer skills including e-mail and Microsoft Office; Bachelor’s Degree preferred; Availability to work onsite with a flexible schedule often including weekends; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; 401K with match; Free family meal daily; Discounts at Eataly; Referral bonus program; and more!