Sales Support Associate

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We are currently looking for a passionate and enthusiastic Sales Support Associate to join our Team. The role will primarily focus on supporting the sales team with the administrative, commercial, and operational activities required to manage opportunities with existing customers like contracts renewal and accelerate the creation of proposals and commercial documentation. This position offers a unique opportunity to work closely with Sales, Presales, Delivery, Finance, Legal, and Operations teams while gaining exposure to SaaS, AI, Customer Experience technologies, and enterprise solution selling. Depending on the candidate's performance, he will start into a customer-facing sales role, receiving formal training in MEDDPICC, Solution Selling, and strategic account management to switch to an Account Executive job.

Responsibilities

Support Account Managers in managing smaller commercial opportunities within existing customer accounts; Prepare, review, and maintain commercial proposals, Statements of Work (SOWs), Work Orders, pricing documents, and other sales-related documentation; Ensure opportunities are accurately maintained in Salesforce throughout the sales lifecycle; Coordinate internal approval processes across Sales, Presales, Finance, Legal, Operations, and Delivery teams; Track commercial activities and follow-up actions to ensure opportunities continue progressing towards closure; Help drive opportunities forward by proactively removing blockers and coordinating stakeholders; Support the preparation and execution of customer contract renewals; Assist with revenue booking and commercial documentation processes; Learn and apply company procedures related to Revenue Recognition, Bookings, Forecasting, Commercial Governance, and Opportunity Qualification; Work closely with Finance and Order Management teams to ensure commercial documentation is complete and accurate; Identify opportunities to automate repetitive commercial processes; Use Microsoft Copilot and AI tools to improve efficiency across the sales cycle; Help develop prompts, templates, repositories, and knowledge bases that enable faster proposal generation; Collaborate on internal AI initiatives, including the creation of chatbots and automated content-generation solutions for commercial teams; Drive continuous improvement initiatives that simplify and streamline sales operations; Coordinate meetings, follow-ups, and communications between internal stakeholders and customers; Participate in selected customer interactions and commercial meetings; Support the preparation of presentations, executive summaries, and customer-facing materials; Develop a strong understanding of customer challenges, business drivers, and Sabio's solutions portfolio

Requirements

Bachelor's Degree (or final year) in Business Administration (ADE), Business & Technology, Artificial Intelligence, Data & Analytics, Technology Management, or similar business or technology-related disciplines; Recent graduate or up to 2 years of experience; Internship experience in SaaS companies, technology consultancies, system integrators, Customer Experience technology providers, or IT Services organizations; Strong interest in sales, technology, AI, and business transformation; Outstanding written and verbal communication abilities; Excellent organizational and project coordination skills; High attention to detail; Ability to manage multiple priorities simultaneously; Comfortable working with cross-functional teams; Strong analytical and problem-solving mindset; Fluent Spanish and English (written and spoken); Highly proactive and makes things happen; Thinks beyond immediate obstacles and looks for creative solutions; Does not accept the first 'no' and knows how to navigate organizations effectively; Learns quickly and enjoys taking ownership; Excellent interpersonal skills and enjoys building relationships; Demonstrates curiosity about technology and AI; Embraces continuous improvement and efficiency; Growth mindset and strong desire to develop into a commercial leadership role

Nice to have

Experience or strong interest in Microsoft Copilot; Salesforce; Microsoft Word; Excel; PowerPoint; Microsoft Teams; Generative AI tools; Prompt engineering concepts; Knowledge management systems

Benefits

Pension Scheme; Remote/Flexible work; Life insurance; Health insurance; 25 days paid holiday a year