Sales Support Coordinator

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers. This position is a key role within the Print Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.

Job Description

Sales Support Executives play a pivotal role in ensuring Sales Support Managers, Area Sales Managers and Agents have the data required to drive revenue across commercial operations. Responsible for providing daily support to Area Sales Managers and customers across our Commercial Regions.

Responsibilities

Managing the appropriate Sales Support inbox day to day – Handling queries, help requests, report requests, process orders, etc; Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.; Proactively manage customer enquiries, ensuring timely and satisfactory outcomes.; Administer and optimise digital systems (BMIS, ISIS, Salesforce) and related T&F systems.; Liaise with internal and external stakeholders as required (e.g., LSC, Credit Control) to ensure smooth operations.; Provide team support to Sales Support Coordinators where required.; Create and maintain detailed training guides/work instructions for sales support tasks to ensure continuity and assist with any potential new onboarding.; Report periodically to Sales Operations Manager on current business environment, raising or escalating issues as required whether this be workload or supplier related.; Prioritize tasks aligned with business needs, and foster a collaborative, learning-oriented team environment.; Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning.; Perform other duties as assigned

Requirements

Experience in publishing or sales support environments.; Intermediate knowledge of Microsoft Office, and other T&F specific systems e.g. BMIS, ISIS, SalesForce, Bazinga where appropriate.; Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.; Knowledge of system administration and process optimization.; Proficiency in system administration, commercial awareness, and market understanding.; Awareness of industry trends and best practices.; Strong analytical thinking, problem-solving skills, and a proactive approach to process improvement.; Exceptional attention to detail; Clear and professional written and verbal communication, with excellent grammar and spelling.; Ability to build and maintain effective relationships across teams and geographies.; Exceptional organizational and prioritization skills, with the ability to multi-task and focus on high-priority tasks.; Positive, flexible, and ‘can-do’ attitude, with a willingness to learn new systems and software.; Commitment to ethical standards and delivering excellent customer experience.

Benefits

Hourly rate of $27.47 (~$50,000 annually); An excellent work/life balance with a fantastic, flexible working culture; 10 paid sick days; 15 days paid annual leave per year plus an extra day off for your birthday; 3 additional discretionary days for the holiday season each year; Up to 4 weeks of paid parental leave; Medical, vision, and dental benefits; 4 volunteer days per year; 401(k) + employer match; Seasonal social and charitable events