Satair - Solutions Account Manager

This job is based in Satair. Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance. You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Responsibilities

Ownership of the allocated Contracts, with accountability of in-service deal operations and financials in collaboration with local Customer teams; Ensuring common understanding and delivery of the contributing functions; Launch / drum beat actions with the respective functions to ensure high service level and drive our profitability; Lead/support design activities on new campaigns; Aligning customer requirements with existing capabilities and identifying gaps; Integrate service extensions into customer’s operations; Manage improvement / enabler projects to boost Solutions performance / profitability; Grow the Solutions portfolio in alignment with Solutions Design Director; Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance; Perform data analysis; Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

Requirements

Bachelor's Degree in Engineering, Computer Sciences or Business Administration; More than 3 years of work experience in aerospace in a customer facing role; Project management and/or process design experience; Able to analyze large data packages; Basic knowledge of financial reporting and terminology; Proficiency in spoken and written Mandarin to effectively communicate with Mandarin-speaking customers and airline partners, including negotiations and queries; Strong analytical skills combined with social competences; High level of energy, persistence and “can do” attitude; Customer oriented; Team player; Open minded. Experience dealing with different environments/cultures; High professional integrity and ethical standards; Available for occasional international travel; Autonomous and self-driven; Awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice to have

Programming skills; Experience dealing with aviation MRO’s, airlines or suppliers

Benefits

Flexible working arrangements