Scaled Account Specialist

Lucid’s Sales Team plays a critical role in driving growth at Lucid Software by helping customers recognize the value of Lucid’s products and expand their use across teams and organizations. The Scaled Account Specialist leads the strategic growth and management for Lucid Customers by managing the commercial lifecycle of Small and Midsize Business accounts through scalable, operational engagement. The Transactional Business Team is a scaled, operational sales team that drives revenue by managing a large portfolio of low touch accounts through a combination of automated outreach and targeted direct engagement. The focus is on operational account management at scale, rather than individual deal-based selling.

Responsibilities

Actively oversee a portfolio of SMB accounts with scalable outreach strategies, serving as the primary contact to help global customers maximize value from Lucid products and uncover growth opportunities; Manage accounts in Salesforce, taking actions to support renewals and expansions while maintaining accurate account data; Analyze customer data and feedback to inform strategic recommendations and improvements for both the customer and internal teams; Contribute to the development and continuous improvement of scalable playbooks for low-touch customer engagement; Work cross-functionally with internal teams and across time zones to identify and route qualified leads and deliver a seamless customer experience.

Requirements

Bachelor's degree with strong academic performance; 1-2 years of experience, preferably in a client-facing or analytical role; Strategic thinker with the ability to tackle open-ended challenges and turn them into actionable solutions; Highly organized and detail-oriented; Ability to thrive in a fast-paced environment; A strong sense of personal ownership and responsibility; Skilled at balancing competing responsibilities while moving initiatives forward; Excellent communication skills (written and verbal) and comfortable with digital tools.

Nice to have

Experienced with CRM software (such as Zendesk or Salesforce); Curious and eager to learn, with a genuine interest in tackling new questions and challenges. You’ll often face obstacles that don’t have clear answers, which means exploring new areas, trying out different tools, and finding creative ways to solve them.; Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains

Benefits

Hybrid workplace with remote work flexibility; Healthy work-life balance