Schedule Coordinator

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers' equipment.

Responsibilities

Be engaged and aware of your Territories' overall Service Operations and customer needs; Close communication and interaction with the Service Manager and Coordinators; Generate new service requests in the system when necessary, attaching all pertinent documentation; Manage the schedule of service work for assigned customers and field operatives; Maintain Planning Board in Siebel so all internal stakeholders can view the updated schedule; Track and receive materials required; Arrange necessary rental equipment and subcontracted services; Communicate with customers and internal stakeholders throughout projects; Open service requests and schedule field operatives to respond to emergency breakdowns; Review invoicing details of completed work before invoicing; Review completed actions in service requests for completion and accuracy; Monitor work packages and trackers to ensure service requests are progressing; Create appropriate charge lines for services provided to the customer and ensure they match customer purchase orders when necessary; Forward leads by Field Operatives to designated resources for estimation and quotation; Perform invoicing preparation daily to meet company standards; Maintain the Work-in-Progress Report (WIP) to reflect current status of active service work; Ensure hourly time issues are addressed before sending jobs to invoicing; Coordinate with Service Manager and Territory Operations Manager on problematic jobs; Review job performance and lessons learned, providing feedback to other coordinators or Sales teams; Follow and assist in enforcing all safety rules and procedures, including those established by the customer; Support emergency breakdowns until customer equipment is functional; Other duties as assigned

Requirements

Bachelor's degree preferred, prior equivalent experience and training will be considered; Minimum 7 years experience in industrial service and/or dispatching business preferred; Must be customer oriented; Able to prioritize and multi-task in a fast pace service environment; Excellent communication and people skills; Very strong systems and PC skills

Benefits

RRSP Match; Standard Benefits (Dental, Vision, and Medical); Paid Holidays/Vacation; Personal Emergency Leaves; Learning Development Programs; Flexible Hours; Short & Long term Disability Plans