SDR Team Lead

This MSP is looking for an experienced Sales Development Representative ready to step into a leadership position or an SDR who is already mentoring/coaching peers. The role combines hands-on pipeline development and sales outreach with the opportunity to lead, coach, and guide a team of SDRs. It’s ideal for someone who has successfully run their own desk, can handle senior-level conversations, and is confident navigating complex technology or managed service solutions.

Responsibilities

Lead and support a team of SDRs, ensuring consistent performance, professional development, and effective outreach; Manage inbound and marketing-generated leads, qualifying them into opportunities or meetings for the sales team; Research and profile strategic target accounts, identifying decision-makers, challenges, and business requirements; Deliver multi-channel outreach via phone, email, and LinkedIn to book meetings, demos, and events; Develop outreach strategies, advise SDRs on messaging, and monitor performance and lead quality; Maintain accurate CRM records and ensure smooth handoff to sales colleagues; Review team performance, metrics, and progress with senior leadership on an ongoing basis

Requirements

Previous success as an SDR, ideally within technology, digital services, MSP, or SaaS environments; Strong communication skills; confident, personable, and able to engage senior stakeholders (CTOs, Heads of IT); Excellent market research and commercial awareness to identify customer pain points and propose solutions; Experience coaching, mentoring, or leading others, formally or informally; Proficient CRM user; Comfortable in consultative discussions with mid-market or enterprise organisations; Demonstrated career stability and growth mindset

Nice to have

Salesforce experience advantageous; Familiarity with Sales Navigator, ZoomInfo, or similar market intelligence tools is a plus; Degree is welcome but not essential

Benefits

Clear progression from SDR → Account Manager → Senior Account Manager → Account Director; Hands-on leadership opportunities without leaving your sales craft behind; Development-focused culture with mentorship and coaching; Strategic selling environment with targeted outreach, not high-volume cold-calling; Hybrid working with 3 days in the Manchester office, 2 days remote; Commission on meetings secured, plus additional incentives for opportunities converting into deals; Opportunity for higher salary for exceptional candidates; Supportive team structure and ongoing career development