(Seasonal Sales Associate, Part-Time) Editor, Soho

We are a people-powered ecosystem, brought to life by engaging online and offline experiences. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. You will inspire and create exceptional experiences for customers as they discover and deepen their connection with the brand, whether in-store, picking up an online order, or processing a return or exchange. You will be trained in all aspects of store operations, including customer-facing and back-of-house operations, and will collaborate with all members of the store team.

Responsibilities

Embody core values in everything you do; Model and coach customer experience principles, as defined by the Selling Ceremony; Become an expert on the entire product portfolio, including product basics, key benefits, application, formula, customer recommendations, and care; Lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building; Lead customer interactions during in-store events such as master classes, promotional activations, and other in-store initiatives; Meet and exceed business objectives and key performance indicators (e.g., AOV, UPT); Develop and nurture relationships with new and repeat customers through clienteling efforts; Monitor customer feedback and share information with key stakeholders; Become a brand ambassador; Operate with optimism and joy and be a safety champion; Partner with store leadership on inventory logistics, packaging, and customer feedback; Serve as a product guru and resource for product demonstrations; Take care of inventory, store facilities, and company equipment and technology; Adhere to safety standards and uniform standards; Restock and replenish inventory using inventory management systems; Focus on inventory accuracy when fulfilling customer orders; Receive, manage, and inspect shipment receipts and report discrepancies; Participate in visual projects such as display activations, floor moves, and product launches; Observe strict confidentiality of sensitive information; Work across both front and back of house operations

Requirements

Passion for creating memorable experiences through meaningful personal interactions; An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings; Positive, willing to learn and grow, and motivated to perform in fast-paced environments; Highly adaptable with an impeccable ability to multitask; An advocate for all members of our community, promoting inclusion and belonging; Demonstrated ability to show empathy and understanding while still driving action; Driven by operational excellence, understanding the logistics of a retail operation; Desire and willingness to roll up your sleeves and jump in when the situation requires it; Ability to work a flexible schedule, including evenings, weekends, and holidays; Demonstrated ability to drive sales without compromising a hospitality mindset

Nice to have

Prior experience with POS (point of sale) or inventory management systems; 2+ years of experience in a fast-paced retail or hospitality environment

Benefits

Competitive compensation and benefits package for full-time positions; Competitive compensation and benefits for part-time positions; Future opportunities for pay progression based on continued strong performance