Seattle Site Lead

We are seeking an experienced Site Lead to oversee the day-to-day operations, workforce management, and workplace standards of our AI Trust & Safety operation. This role will initially be responsible for approximately 200 employees, supported by 3–4 Area Managers, with the potential to scale over time. The Site Lead will be accountable for maintaining a secure, efficient, and wellbeing-first workplace while building a strong management culture and continuously improving our operating standards.

Responsibilities

Oversee day-to-day operations, workforce management, and workplace standards of the AI Trust & Safety operation; Be responsible for approximately 200 employees supported by 3-4 Area Managers, with potential to scale; Ensure strict adherence to facility security protocols, including clean-room check-in and check-out procedures; Oversee compliance across employees and third-party security contractors; Maintain operational readiness for customer visits, audits, and inspections with the Workplace Experience Manager; Directly manage and develop 3-4 Area Managers; Serve as hiring manager for multiple functions across the AI Trust & Safety portfolio; Build leadership capabilities, accountability, and consistent management practices; Uphold and continuously improve workplace norms prioritizing safety, wellbeing, operational efficiency, and professionalism; Establish consistent workforce management standards across the site and Seattle-based teams; Identify opportunities to improve employee experience, engagement, and workplace effectiveness; Serve as primary operational point of contact for HR and Legal on employee conduct matters and workplace investigations; Ensure workplace issues are escalated, handled consistently, and addressed per company policies and employment laws; Develop and refine site-level performance metrics, reporting, and operational standards; Partner with cross-functional teams to implement reporting tools and improve visibility into workforce performance; Use data and operational insights to drive better decisions and scalable processes

Requirements

Experienced people leader with demonstrated success managing managers and leading large, operationally complex teams; Working knowledge of employment and labor laws, with the judgment to resolve routine matters independently and recognize when HR or Legal expertise is required; Analytical and technically capable, comfortable working with reporting tools, analyzing operational data, developing metrics, and partnering with technical teams; Operationally disciplined, with strong attention to security, compliance, process consistency, and accountability; People-first leadership style, committed to maintaining a safe, respectful, and supportive workplace, particularly in environments involving sensitive or potentially distressing content; Strong cross-functional partner able to collaborate with Security, Workplace Experience, HR, Legal, Recruiting, and senior operations leadership

Benefits

Equity in a fast-growing company; 401(k) match; Competitive compensation; Financial coaching; Paid parental leave; Fertility benefits; Parental coaching; Medical, dental, and vision; Mental health support; Wellness stipend; Learning stipend; Ongoing development; Internet, commuting, and free lunch/gym in SF office; Flexible PTO; 15 holidays + 2 flex days; Team outings; Referral bonuses