Security Alarm Center Specialist - 2nd Shift

Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

Responsibilities

Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures; Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.); Process and communicate details as they pertain to incidents occurring at store locations; Perform Live Store Tours (LST) utilizing store's DVR systems remotely; Respond/react to alerts related to fraudulent store transactions; Reads, interprets, and follows procedures described in the internal Knowledge Base; Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor; Completes other duties, including special projects, as assigned by Management; Meets or exceeds key performance indicators of the role; Maintains a high degree of confidentiality; Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime; Provide assistance & support to Operations, Maintenance and Asset Protection personnel; Data entry, general word processing and administrative activities

Requirements

High School/GED required; Associates / 2 Year Degree preferred; 2+ years relevant work experience; Ability to research and resolve issues; Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner; Capable of working in a high-energy, fast paced, demanding environment; Perform documented complex tasks; Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios; Excellent interpersonal skills and the ability to work effectively across all levels of the business; Strong attention to detail and organizational skills; Ability to multi-task and prioritize tasks in a dynamic team-oriented environment; Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime

Nice to have

Associates / 2 Year Degree