Security and Loss Prevention Officer

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Responsibilities

Monitor security of all space and assets throughout shift; Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas; Enforce Covid-19 safety protocols for colleagues and guests; Initiate and coordinate emergency procedures in the event of an emergency; Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations; Develop and implement internal safety trainings, protocols, and programs; Coordinate Hotel-wide safety trainings with local authorities and outside vendors; Provide rapid response to all guest and colleague incidents, accidents, and emergencies; Responds to all first aid calls and administers aid as appropriate; Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds; Present for VIP arrivals, departures, and high-profile guest functions; Develop and maintain strong relationships with Building security and local authorities; Participate in colleague briefings and formal communication meetings; Review daily reports and arrivals ensuring proper preparation for shift; Assist management with colleague bag check and locker check programs; Audits Hotel Key Program, ensuring procedures are followed; Consistently offer professional, engaging and friendly service; Other duties as assigned

Requirements

Minimum 1 year previous Security experience, preferably in a luxury environment; Ability to remain calm under pressure and prioritize needs; Excellent problem solving and reasoning capabilities; Must act with discretion at all times; First aid, AED, and CPR certifications an asset; Must be able to work nights, weekends, and holidays; Excellent interpersonal and conflict resolution skills; Excellent written/verbal communication, with strong focus on documentation; Strong guest service orientation; Able to balance a variety of conflicting priorities while providing guest service; Ability to walk, stand, or sit for extended periods of time.; Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet...etc.; Carry fire extinguishers and/or other emergency equipment; Exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects.; Walk up or descend down stairs throughout shifts.; Self-motivation and ability to work independent of immediate supervision.

Benefits

Competitive salary and flexible benefit plans; Opportunity for commissions; Employee rates at Luxe Accor properties in North and Central America; Learning programs through our Academies; Opportunity to develop your talent and grow within our property and across the world!; Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives