Security Dock Supervisor

The Dock Security Supervisor oversees all daily loading dock operations, vendor logistics, freight elevator scheduling, and physical security for a Class-A commercial office tower in Chicago’s vibrant West Loop. This role serves as the critical intersection between property operations, tenant logistics, courier services, and physical security. The Supervisor manages on-site dock officers, enforces property access control guidelines, ensures OSHA and local safety compliance, and maintains smooth vehicular and pedestrian traffic through high-density urban loading bays.

Responsibilities

Help supervise operations in the Dock Area of a commercial office building; Report directly to Titan Management; Ensure the Client Site is provided with high-quality security services to protect people and property; Handle all escalated security issues or emergency situations appropriately; Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.); Provide the basis of a great work environment by treating staff with respect; Assist in the Coordination and/or conduct site-specific “on-the-job training,” client-specific training, and annual refresher training for staff by adhering to Titan’s training standards; Reconcile logs, shift responsibilities, and patrols; review incident reports prior to submitting them to the Site Supervisor and/or Director and coordinate preliminary investigations; Develop/maintain operational procedures and post orders that are always available for emergency reference by staff; Train and qualify to work the assigned post; Understand the specific and general post instructions for that assigned post; Maintain practical knowledge of all additional and emergency post instructions that are called for by the client; Monitor all inbound and outbound deliveries, ensuring proper documentation and authorization; Verify credentials of vendors, contractors, and delivery drivers; Coordinate with building management, tenants, and operations teams regarding dock activity; Enforce access control procedures for the loading dock and service corridors; Monitor CCTV systems and alarm systems related to dock operations; Respond to incidents, emergencies, and policy violations in a timely and professional manner; Maintain accurate daily activity logs, incident reports, and shipping/receiving documentation; Ability to stand/sit/walk for extended periods of time; Assist tenants and visitors with directions and general business information; Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management; Maintain clear, accurate logs pertaining to people or property including packages; Provide excellent Customer Service to all parties encountered while on duty; Other duties as assigned

Requirements

High School diploma or general education degree (GED) and 3 years of prior satisfactory employment as a security officer or directly related experience; Must be at least 18 years of age; Valid Security License if required by state; valid driver's license in good standing; Must have the ability to read, write, speak, and understand English; Ability to pass pre-employment drug screen and criminal background check; Must maintain a working telephone number through which we can contact you; Ability to stand for extended periods of time; Ability to lift, push, and/or pull at least 50 lbs.; Ability to accommodate foot patrols on the interior & exterior of the assigned facility; Ability to perform assigned duties regardless of inclement weather

Nice to have

Bilingual

Benefits

Paid time off and paid holidays; Medical and Dental insurance; Opportunities for career growth and promotion; Skills-enhancing training