Security & Safety Lead

This position will protect the employees, assets, information and reputation of the organization at the assigned site(s). The role implements and monitors physical security and safety policies, procedures and guidelines in line with the Global Security Manual, the company's health and safety standards and client-specific directives, and serves as the site's Local Safety Officer. Responsibilities cover site security management and health and safety management, including works directly with the Global Health & Safety Manager.

Responsibilities

Implement and monitor physical security and safety policies, procedures and guidelines in line with the Global Security Manual, company health and safety standards and client-specific directives; Serve as the site's Local Safety Officer; Enforce access control, visitor management, key control and restricted-zone access; Ensure contractors and vendors are pre-registered and escorted in restricted areas; Ensure 99.9% uptime of security and fire safety systems through maintenance, Level 1 troubleshooting and coordination of repairs; Supervise the security guard force, including deployment, shift coverage, training and performance reviews; Conduct floor checks and follow up on violations and corrective actions; Conduct monthly internal compliance audits and maintain audit-ready records; Review access logs and CCTV footage to support investigations and document incidents with root cause and corrective actions; Collate daily and monthly site security and safety reports and recommend security technology improvements; Support emergency drills and evacuation exercises and liaise with law enforcement, emergency and fire services; Assist the Geo Head – Security & Safety with incident investigations and security system design for new projects; Promote security and safety awareness, including new hire orientation; Monitor site compliance with the OHS policy, conduct safety inspections and ensure corrective and preventive actions are implemented; Deliver safety induction for new outsourced staff and vendors

Requirements

Bachelor's degree or armed forces veteran status; At least 3 years of experience in security and safety; Fluency in English and the local language(s) of the site; Ability to work rotating shifts and respond to after-hours incidents; Training in first aid, fire safety and emergency management; Working knowledge of CCTV, access control and visitor management, intrusion alarm and fire safety systems, including basic troubleshooting; Familiarity with physical security controls under PCI DSS, ISO 27001 and client audit requirements; Working knowledge of computers and MS Office; clear, accurate incident and report writing; Reliable supervision of outsourced guard teams, with attention to detail, composure and sound judgment during incidents

Nice to have

Experience in a BPO, contact center or other PCI-regulated environment; Recognized security professional certification (e.g., ASIS)