Security Scheduling Manager - Downers Grove

Titan Security provides personalized security solutions to clients across the country and was named a nationally recognized Top Workplace in 2024 and 2025 by USA Today. The Scheduling Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of Titan Security.

Responsibilities

Establish, maintain and review schedules to minimize company overtime within WinTeam; Build, improve and maintain effective relationships with clients and employees; Report all operational matters to the Vice President of Operations and/or senior management; Coordinate support services to manage client sites to meet or exceed financial and operational goals; Handle escalated security issues or emergency situations; Monitor staff performance, including review of disciplinary actions, recommendations for suspension or termination, and a regular performance appraisal program; Record reported data such as call-offs, tardies, emergencies, unusual occurrences and equipment malfunctions; Coordinate and document performance tracking of all staff; Maintain and ensure the integrity of personnel files and workforce management systems with Account Managers and HR; Support HR in reviewing involuntary terminations, including exit interviews, unemployment claims, union grievances and appeals; Explain company personnel policies, benefits and procedures to staff and job applicants; Compile and prepare reports and documents on personnel activities and account trends; Prepare correspondence and memos; Track company equipment in the field, including technology and vehicles, and ensure it is used in accordance with policies; Stay current on federal and state guidelines relevant to services; Support the organization's culture, processes, practices and systems; Flexible schedule including weekends and evenings; Other duties as assigned

Requirements

High School diploma or GED and 2 years of prior satisfactory employment as a supervisor in a security or customer service position; Must be at least 21 years of age; Ability to acquire and maintain a security license (if required by the state), including state accredited training requirements; Must have the ability to read, write, speak, and understand English; Proficiency with Microsoft Office software; Ability to pass pre-employment drug screen and criminal background check; Must maintain a working telephone number

Nice to have

Experience in a heavy volume call center; Bi-lingual language skills; Scheduling software experience

Benefits

Paid time off; MBO bonus; medical insurance; dental insurance; paid holidays; pension/retirement benefits; skills-enhancing training; opportunities for career growth and promotion