Security Shift Supervisor

We are seeking an operational, guest-focused Security Shift Supervisor to manage evening shift operations for a iconic 400,000+ sq. ft. museum and educational campus on Chicago’s lakefront. Reporting directly to the Security Director, this role leads on-duty security officers, oversees evening visitor operations, closing procedures, and event safety, and maintains high security and customer service standards across a high-profile public institution.

Responsibilities

Lead, direct, and motivate evening-shift security officers; Conduct daily shift briefings (roll calls), assign patrol routes, verify attendance, and adjust shift coverage; Deliver site-specific on-the-job and annual refresher training on emergency protocols, technology systems, and customer service standards; Perform random site checks; Foster a respectful work environment through performance management, coaching, and staff recognition; Oversee daily public closing routines, exhibit sweeps, and secure lockdown procedures; Maintain access control and visitor management procedures; Utilize access control software, visitor/vendor logs, and CCTV monitoring systems; Monitor departing staff, contractors, and event guests; Manage security coverage for evening events; Conduct foot patrols across interior galleries, stairwells, and outdoor campus grounds; Serve as initial point of response for property emergencies, medical calls, escalated security events, and safety hazards; Accurately record and log incident data; Provide exceptional customer service

Requirements

At least 21 years of age; High School diploma or GED; Minimum 3 years of prior satisfactory employment as a security officer or directly related role; Valid Permanent Employee Registration Card (PERC); Valid driver's license if applicable; Pass pre-employment drug screen and criminal background check; Excellent English written and verbal communication skills; Proficient in access control technology, visitor software, and CCTV operations; Ability to stand, sit, and walk for extended periods; Perform indoor/outdoor foot patrols in varying weather conditions; Climb flights of stairs; Lift, push, or pull at least 50 lbs

Nice to have

Cultural institution, venue, or high-traffic public space experience; Bilingual

Benefits

Free secure indoor parking; Accrued paid time off (PTO) and paid holiday coverage; Medical and Dental insurance; Professional development and training; Career advancement opportunities