Security Site Supervisor

We are seeking a guest-focused, highly professional Security Site Supervisor to lead security operations for a modern, 28-story, 390-room 4-star hotel in Chicago’s vibrant Streeterville neighborhood. Serving as the primary on-site operational supervisor, this role oversees on-duty security staff, maintains strict access control and guest safety protocols, and delivers exceptional customer service in a fast-paced hospitality environment.

Responsibilities

Direct, schedule, and supervise on-duty security officers; Serve as the primary security liaison to hotel general management, front desk, housekeeping, and guest services teams; Conduct daily shift briefings, assign patrol routes across 28 floors, guest room corridors, and public amenities, and adjust shift coverage as needed; Deliver site-specific on-the-job and annual refresher training; Perform regular site checks to ensure officers are actively patrolling, properly uniformed, and executing post orders; Maintain access control and visitor management procedures established by hotel management; Utilize CCTV monitoring systems, keycard access systems, and incident-logging software; Ensure guests, visitors, vendors, and contractors are properly authorized; Oversee luggage/package monitoring and general area surveillance; Lead site response to property emergencies, fire alarms, life-safety events, noise complaints, and medical calls; De-escalate conflicts professionally; Accurately record and log data regarding incidents, property damage, equipment issues, and guest safety concerns; Coordinate on-site emergency responses with local law enforcement and first responders

Requirements

High School diploma or GED and 3 years prior satisfactory employment as a security officer or directly related experience; Must be at least 18 years of age; Valid Security License if required by state; Driver's license as applicable; Ability to read, write, speak, and understand English; Ability to pass pre-employment drug screen and criminal background check; Must maintain a working telephone number; Ability to stand for extended periods of time; Ability to lift, push, and/or pull at least 50 lbs.; Ability to accommodate foot patrols on the interior and exterior of the assigned facility; Ability to perform assigned duties regardless of inclement weather

Nice to have

Bi-lingual

Benefits

Comprehensive Healthcare: High-quality Medical and Dental insurance coverage; Generous Paid Time Off: Accrued PTO and paid holiday coverage; Career Growth & Advancement: Clear pathways for professional promotion and leadership development from within; Skills-Enhancing Training: Continuous paid training programs