Senior Account Management (EX) - Top Tier NA

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.

Responsibilities

Become the resident expert on the Freshworks platform and expand cloud-based software usage in existing customers; Drive expansion through upsell and cross-sell to meet or exceed revenue targets; Professionally manage relationships with a portfolio of assigned accounts; Demonstrate / sell value to key stakeholders within the accounts with Customer Success Plans and strategies; Build a plan to maximize revenue and customer satisfaction within your accounts; Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure successful adoption and deployment of Freshworks suite of products; Create & articulate compelling value conversations with C-Level stakeholders and work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.

Requirements

Experience selling to VP or C level executives in companies; 4-8 years of overall experience in sales; 2+ years of SAAS sales experience/solution based selling experience; Experience in driving expanded usage in existing customers; Track record of success selling into Mid Market and Enterprise companies; Experience managing and closing complex sales-cycles using solution selling techniques; Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills; Proven track record of consistent account growth and quota achievement; Thorough understanding/experience in related technology in the EX/ITSM space; Experience with account portfolio planning, management, and prioritization; Strong project management capability and ability to multitask; High attention to detail and willingness to get "in the weeds" to fix a problem; Knowledge of customer success best practices; Experience driving client adoption of technology or software product; Skilled in virtual presentations, online web demos, remote sales processes; Strong interpersonal skills, ability to convey and relate ideas to others; Vibrant and energetic attitude, willingness to perform and get things done; Flexibility to work in the NA shift (night shift)

Nice to have

Bachelor’s Degree/Master’s degree preferred; A technical background is a plus