Senior Account Manager, Med Affairs

Real Chemistry is looking for a Senior Account Manager to join our growing Medical Affairs team. The Senior Account Manager for the Scientific and Medical Affairs team is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. This is a hybrid role, based in any of our US offices including New York City, Boston, Chicago, Carmel, or San Francisco, or remotely within the US.

Responsibilities

Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations; manage client expectations on timelines, scope of project; take client briefs and clearly communicate to team members, implementing realistic project plans; Take responsibility for the day-to-day management of your account, including managing the processes of the account, flow of work, delegation of tasks and status of jobs across the account; Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes; Ongoing communication with your account lead on the progress of projects; alerting them to any barriers and being proactive in making recommendations and proposing solutions; Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity; Keep abreast of trends and developments in the medical communications and pharma industries; Start to identify areas for growth, proactively sharing new ideas with your team and client; Keep abreast of market changes; Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations; Maintains general understanding of account finances; supports account lead with financial management; Support new business research and ideation, participate in pitch presentations as required; Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

Requirements

Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I” – really speak to you; Adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow; Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data; Highly organized self-starter, able to work independently and under tight deadlines; A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required; Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail; Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration; Professional presence, performs with a sense of urgency and with a client service orientation; Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable; High energy, able to effectively operate in fast-paced, growing and evolving environment; Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget; Able to work independently and as part of a team; Competent in using Microsoft Word, PowerPoint, Excel, and Outlook; Experienced in developing client relationships and networking; Strong financial acumen; Comprehension of project and account objectives, contributing to strategic planning; Able to devise and articulate solutions to problems on an ongoing basis; Able to clearly communicate project updates, scopes and recommendations to clients; BA or equivalent work experience required

Nice to have

Veeva management; iEnvision experience

Benefits

Free snacks; generous holiday and paid time off; options for private medical, dental, and vision plans; support in saving for the future; mental wellness coaching and support; access to more than 13,000 online classes with LinkedIn Learning