Senior Account Manager

As a Senior Account Manager, you will play a pivotal role in managing and growing relationships with key customers. You will be responsible for ensuring customer satisfaction, driving account growth, and identifying opportunities for cross-sell and upsell. Your role will be integral in maintaining long-term partnerships and contributing to Wai Technologies' revenue growth.

Responsibilities

Develop and maintain strong relationships with existing clients, ensuring a deep understanding of their business needs; Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication; Conduct regular account reviews to assess client satisfaction, challenges, and opportunities; Act as a trusted advisor to clients, positioning Wai Technologies as their preferred technology partner; Identify opportunities for upselling and cross-selling Wai Technologies’ solutions and services; Work closely with the sales and technical teams to develop proposals and presentations that align with client needs; Negotiate contracts, renewals, and pricing structures to maximize account profitability; Collaborate with the delivery team to ensure project success and seamless execution of services; Monitor project progress, manage client expectations, and proactively address concerns; Ensure account retention by delivering consistent value and solving customer challenges effectively; Drive customer success initiatives by ensuring clients achieve their business objectives through Wai Technologies' solutions; Work closely with internal teams to ensure customer feedback is incorporated into product and service improvements; Monitor key account metrics, including customer satisfaction scores, retention rates, and revenue contribution; Maintain accurate account records, meeting notes, and action plans in CRM tools; Provide regular reports and updates to leadership on account performance and growth opportunities

Requirements

7+ years of experience in account management, client success, or sales roles in IT services or software solutions; Proven track record of managing enterprise clients and driving revenue growth; Strong understanding of Microsoft technologies, cloud solutions, AI, and digital transformation services; Excellent communication, negotiation, and presentation skills; Ability to manage multiple accounts and projects simultaneously; Proficiency in CRM tools (e.g., D365 CRM Suite) and account management methodologies

Nice to have

Experience working with clients in industries such as Healthcare and Logistics is a plus; Experience working in a small to mid-sized IT services company with high-growth ambitions; Prior experience in managing global clients, particularly in the U.S and European region; Strong problem-solving and analytical skills to understand client needs and provide tailored solutions; Ability to work in a fast-paced, results-driven environment

Benefits

Opportunities to work on cutting-edge projects with global clients; Learning and development opportunities to advance your career; Day shift from 9:30 am to 7:00 pm & fixed weekly off on Saturday and Sunday; Opportunities for skill development and training; Training and mentorship programs; Performance-based annual bonuses; Health Insurance: Coverage for employees and dependents; Paid holidays & maternity benefits; Gratuity and Employee Recognition Programs