Senior Account Manager

As a Senior Account Manager, your core role is to build and nurture strong client relationships with home services clients. You are the primary point of contact between our clients and our internal teams, ensuring the effective execution of digital marketing campaigns that align with our clients' objectives. You play a pivotal role in transforming their goals into successful strategies in areas such as SEO, paid advertising, social media, and more. Your dedication and expertise provide our clients with confidence in achieving their online success.

Responsibilities

Build and nurture strong client relationships with home services clients; Act as primary point of contact between clients and internal teams; Ensure effective execution of digital marketing campaigns that align with client objectives; Transform client goals into successful strategies in SEO, paid advertising, social media, and more; Develop and maintain strong, long-lasting client relationships; Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics; Develop and implement comprehensive digital marketing strategies in collaboration with internal teams; Monitor and analyze campaign performance and provide insights/recommendations; Identify opportunities for upselling and expanding services within existing client accounts; Work closely with internal teams including Directors, SEO specialists, paid advertising experts, social media managers, and content writers; Manage client budgets and ensure efficient allocation of resources; Travel periodically for client meetings and may attend industry conferences

Requirements

Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience; 4+ years of professional experience in client-facing account management; 2 years in an Account Manager role or comparable experience; Proven experience as an Account Manager in a digital agency setting; Experience working as part of a team; Strong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising; Excellent oral and written communication skills; First class organizational skills; A keen eye for detail and an understanding of budget restraints; Willingness to learn new programs; Ability to interpret and leverage data for decision making; Proven ability to work under pressure in a fast paced environment; A personable and professional character to build client rapport; The confidence to gain client trust

Benefits

100% employer-paid medical, dental, and vision insurance; Flexible paid time off; Paid parental leave; Paid cell phone and service; Remote office allowance; Professional development and development courses; Regular manager check-ins; Incentive compensation opportunities in the form of discretionary bonuses or commissions