(Senior) Account Manager

We are currently looking for a (Senior) Account Manager to proactively lead and motivate our client account teams to deliver projects across the full range of medical communications services with an emphasis on excellent client service and best practice financial and project management.

Responsibilities

Drive organic growth that aligns to the clients’ objectives and strategies; Lead and motivate the team and provide regular coaching and feedback on performance to client service team members and direct line reports; Take the lead in establishing and driving effective teamwork to deliver projects on time, to budget and to client satisfaction; Take responsibility for team performance and client relationships, including account team resourcing requirements; Provide professional, high-quality commercial perspective to allocated accounts; Interpret and challenge client briefs and brief the internal teams accordingly; Establish positive long-term client relationships, acting as the primary point of contact according to the requirements of the account; Prepare for, attend and proactively participate in client meetings, including on-site support according to the needs of the account; Contribute to the development and regular review of account plans and forecasts, taking accountability for assigned actions; Contribute to (and lead where necessary) the development of RFI/EFPs and participate in pitches where expertise is required; Liaise with internal teams to produce accurate project specifications and budget estimates, actively reviewing SOWs and providing best practice leadership on budget tracking both internally and externally; Drive projects through to completion, including reconciliation invoicing, and the monitoring of aged debt in a timely manner, demonstrating best practice of Bioscript financial procedures; Understand and meet account KPIs, highlighting any concerns/issues to senior client services colleagues in a timely manner; Be confident in communicating across the organisation, including up managing to the Med Comms Leadership Team and mentoring Account Managers, Executives and Coordinators; Identify opportunities for growth, identify potential limitations and propose appropriate course of action

Requirements

5 year’s Med Comms experience; Strong understanding of the industry including product lifecycle, the range of med comms deliverables and strong therapy area expertise; Excellent project and financial management skills; Meticulous attention to detail; A proactive approach to learning and staying informed about industry trends; Enthusiasm for working in a collaborative and dynamic environment; Strong decision-making ability; Leadership experience; Strategic thinker; Ability to work autonomously, proactivity and collaboratively; Excellent financial acumen; A team player

Benefits

Salary which aligns with your experience and skillset; 25 days holiday + bank holidays + winter shutdown + holiday purchase scheme; Enhanced sick and compassionate leave; Enhanced maternity, paternity & adoption leave; Birthday charity donation to a charity of your choice; Bonus Day off to be spent giving back to the community; Life Insurance and Critical Illness cover; Private Medical Insurance; Health cash plan or wellbeing allowance