Senior Account Manager 🇫🇷

Bigblue is a tech-driven logistics platform helping independent e-commerce brands scale with best-in-class operations. Founded in 2018, it powers 600+ brands, has 200+ employees across Paris, Madrid, Berlin and London, operates a network of 10 warehouses across Europe, and uses its proprietary WMS Atlas. As an Account Manager, you will be responsible for retaining and growing Bigblue's key accounts, some of the most promising European D2C brands, and play a central role in their success. Location: Paris 9th, France (Hybrid).

Responsibilities

Build strong, long-term partnerships; Build and maintain strong relationships with strategic merchant accounts; Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact; Define improvement plans with merchants based on data analysis; Identify new partnership opportunities; Deliver customer excellence; Support stakeholders in their day-to-day use of Bigblue's services; Monitor customer feedback and performance trends and translate them into actionable improvements; Contribute to product and operational improvements based on merchant insights and market trends; Optimize internal processes and tools to improve the overall customer experience; Contribute to merchants' strategic development and identify metrics that drive growth; Proactively identify signals of dissatisfaction and implement solutions; Identify and execute out-of-the-box initiatives to engage existing merchants; Lead cross-selling and upselling efforts to address customer needs and unlock value

Requirements

5+ years' experience in customer-facing roles; 3+ years in logistics, fulfilment, e-commerce, or a related industry; Native-level French; Professional proficiency in English; Strong communicator and relationship builder, comfortable managing multiple stakeholders; Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews; Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills; Proactive, autonomous, adaptable, and eager to deepen logistics expertise; Based in Paris or willing to relocate

Nice to have

Entrepreneurial spirit; Passion for digital and making life simpler with technology; Enjoys solving new problems and never settling for how something has always been done; Speaks another language (Spanish, German, Italian)

Benefits

10€ meal voucher per worked day (55% paid by Bigblue); Unlimited free snacks at the office; ClassPass membership for fitness and wellness; MacBook or any setup needed; 100% health insurance coverage with Benefiz; Brand-new offices in Paris 9th arrondissement