Senior Building Manager (Site Lead)

The Senior Building Manager is the Account & Operations Lead and serves as one of JLL's most important front-line leadership positions, responsible for delivery to the client across multiple service lines while managing diverse responsibilities and priorities. This role acts as the primary point of contact for all matters related to the account, building and maintaining strong, long-lasting customer relationships backed by competence, knowledge, and experience. The role is accountable for strategic leadership, operational excellence, cost savings, compliance, innovation, risk management, and supporting dynamic client needs in the Integrated Facility Management (IFM) space. This role requires advanced technical and customer experience expertise, project management skills, and the ability to lead teams in complex, regulated environments.

Responsibilities

Act as the primary point of contact for all matters related to the account and serve as a strategic partner to the client; Create and execute annual site business plans aligned with client and JLL growth plans; Drive and track cost-saving initiatives and innovative solutions; Conduct weekly operations meetings, monthly management review meetings, and quarterly business reviews; Manage all building-related technical and service contracts; Ensure compliance with contract requirements and manage risk as the ultimate compliance authority for the account; Ensure all Critical Environment (CEM) requirements are met, including compliance with ISO, BCA and HSE standards; Provide 24/7 emergency call support and site attendance as required; Oversee integrated facilities management services including hard and soft services; Manage all 3rd party/subcontractor performance and vendor procurement; Plan and manage all contracts and re-procurement; Develop and oversee forecast and budget management for the account, including opex and capex; Ensure a property risk management program, disaster recovery and business continuity plans are implemented and maintained; Build and lead account teams, foster talent development, and manage and coach team members; Achieve Key Performance Indicators and Service Level Agreement targets; Maintain client satisfaction survey (Client Voice) at the highest level

Requirements

Bachelor's in Engineering/Facilities Management/Business Management or equivalent; Minimum 8-10 years in Facility Management with proven team management and leadership experience; Minimum 5+ years in similar multi-service line Leadership position; Proven track record managing multiple scaling accounts or small/medium size regional enterprise accounts; Demonstrable experience in facilities management and corporate real estate; Client-centric: deep empathy, transparent communication, coherent strategies, and passion to meet client and team needs; Authentic leadership: ability to earn respect, build trust, and demonstrate integrity; Solution-oriented: capability to uncover opportunities and turn challenges into valuable outcomes; Financial acumen: understanding of account financials, contract management, and commercial excellence; Strong analytical, presentation, excellent communication, and organization skills; Knowledge of Occupational Health and Safety requirements; Strength in knowledge of M&E systems, Financial & Management Reporting; Sound computer skills in Microsoft Office and facility management systems (e.g., CMMS); Demonstrated ability to manage multiple and complex operational matters on a daily basis; Ability to work under pressure and manage emergency situations; Flexibility to provide 24/7 support when required

Nice to have

Advanced degree or professional certifications are advantageous; Background in Government / Commercial Real Estate industry preferable