Senior Business Analyst

As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you’re just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers. If you are up to the exciting challenge of the innovative, service-oriented field of consulting, we encourage you to view our open position.

Gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites

Management of complex multi-disciplined CRM consulting projects

Lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions

Performing end-to-end cross-discipline leadership throughout the software development lifecycle

Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance

Requirements, definition and documentation

Work with customers and client stakeholders to understand and define business requirements

Work directly with technologists to develop use cases and functional specifications documents

Solicit, gather and analyze user input and requirements

Identify and involve key stakeholders

Identify and interview internal/external subject matter experts

Author and compile survey

Interface with technical managers and teams

Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

Requirements

Requirements; Bachelor’s degree or equivalent qualification; Must be willing to travel (35-50%); Must be authorized to work for any U.S. employer; Experience in Salesforce (SFDC) CRM with end to end implementation experience or similar CRM solutions Salesforce.com integration experience, including between different business systems as well as working with integration tools; Experience soliciting, gathering and analyzing user input and requirements; Experience creating wireframe documents with information architecture; Experience authoring requirements, definition and related documentation; Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks; Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus; Experience in cognitive design, information architecture and user-centered design a plus; Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus; Experience working with creative and technical project teams; Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools