Senior Business Analyst- Transformation

The Senior Business Analyst plays a key role in driving transformation initiatives by analyzing, designing, and optimizing business processes in close partnership with Business Owners and senior leadership. This role focuses on creating sustainable value across RCL’s brands and corporate functions, including Finance, Human Resources, and Information Technology, while ensuring alignment around practical, high-impact solutions.

Responsibilities

Analyze and map end-to-end business processes, including operational workflows and user experiences; Identify opportunities to simplify processes, improve efficiency, strengthen controls, and reduce operational pain points; Define future-state processes, business rules, and operating standards; Gather, define, and prioritize business needs, translating them into clear and actionable requirements; Facilitate stakeholder alignment and provide practical recommendations to support decision-making; Measure and articulate business value, including improvements in timelines, costs, quality, and productivity; Develop and maintain process documentation, procedures, business rules, and organizational standards; Lead key workshops and working sessions to clarify requirements, facilitate decisions, and align stakeholders; Support implementation activities, including solution feasibility assessments, impact analysis, change management, user adoption, and continuous improvement initiatives

Requirements

Bachelor's degree in Business Administration, Engineering, or a related field, combined with 8–12 years of experience in business analysis, process improvement, and/or transformation initiatives; Proven ability to partner effectively with senior leadership and operational teams to drive business outcomes and organizational change; Strong analytical, problem-solving, and executive communication skills, with the ability to simplify complex concepts and translate insights into actionable recommendations; Results-oriented professional with a structured approach, strong attention to detail, and a focus on operational excellence and continuous improvement; Demonstrated ability to influence, collaborate, and facilitate workshops within complex, cross-functional environments; Bilingual in English and French, with the ability to communicate effectively with teams, stakeholders, and business partners across Canada

Nice to have

AI literacy and proficiency with AI tools

Benefits

Ultimate Flexibility: hybrid work environment; Well-Being First: comprehensive benefits program; Flexible Time Off: paid leave, sick days, and vacation time; Exclusive Discounts: 50% off regular-priced items; Referral Rewards: referral bonus; Growth opportunities: annual bonuses, career advancement, and tuition reimbursement