Senior Business Applications Specialist

The Senior Business Applications Specialist enables Coates' business operations by designing, configuring, integrating, and supporting enterprise applications that power critical customer, service, sales, and operational processes. The role ensures business systems are secure, scalable, well-documented, and aligned with organizational objectives while driving continuous improvement and operational excellence across the application landscape.

Responsibilities

Ensure enterprise business applications remain secure, reliable, available, and aligned with business needs; Deliver scalable application solutions that meet documented business requirements and acceptance criteria; Configure and administer Salesforce platforms to support sales, service, and operational processes; Support and enhance Quote-to-Cash processes across Salesforce Revenue Cloud and ERP platforms; Produce thorough technical analysis, solution designs, and implementation documentation; Translate user stories and business requirements into effective technical solutions; Collaborate effectively with Business Process Specialists, Business Analysts, Quality Assurance, and fellow technical team members; Promote secure solution design and compliance with organizational security standards; Ensure implemented solutions are maintainable, supportable, and aligned with platform best practices; Manage application releases using Azure DevOps, source control, and established deployment practices; Resolve application, integration, and deployment issues within agreed service levels; Adhere to branching, pull request, code review, and release governance standards; Support business continuity through proactive monitoring, issue prevention, and knowledge sharing

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline; 5+ years of experience administering, configuring, and supporting enterprise business applications in a complex business environment; 5+ years of Salesforce administration, configuration, and development experience, including Revenue Cloud, Service Cloud, Field Service, and Experience Cloud; Experience supporting modern ERP platforms and integrating business processes across CRM, ERP, and related enterprise applications; Experience configuring and administering SaaS platforms including DocuSign, Avalara, Jotform, Survey Vista, Freshservice, or similar solutions; Strong knowledge of Azure DevOps, source control, Agile delivery methodologies, and enterprise application security principles; Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I, Revenue Cloud, or CPQ Specialist; Microsoft Azure, Azure DevOps, MuleSoft, ERP platform, ITSM, or related enterprise application certifications

Nice to have

Agile/Scrum exposure or certification (CSM, Scrum Foundations)

Benefits

Annual market competitive bonus program; Thrive Program with flexible work options; Dedicated time for health and wellbeing (e.g., virtual Yoga or meditation sessions); Global Wellness paid day off; Paid Give Back Day