Senior Campaign Operations Manager

We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units.

Responsibilities

Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters; Break initiatives into clear steps, milestones, dependencies, and ownership assignments; Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines; Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements; Proactively identify risks, gaps, and dependencies before they impact delivery; Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups; Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction; Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle; Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed; Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool; Coordinate translation, reviews and approvals with stakeholders; Maintain accuracy and quality control across content, communications, and supporting documentation; Serve as the central coordination point for internal stakeholders and external agencies; Develop detailed timelines for regulatory-related tradeshows and events; Coordinate deck development, design timelines, and approval processes; Oversee proofreading and quality control of materials; Manage production timelines for printed collateral; Coordinate ordering of giveaways, swag, and event materials; Ensure timely delivery and alignment with brand and compliance requirements; Create and deploy customer satisfaction surveys using internal tools; Track, analyze, and report on survey results to identify trends and areas for improvement; Monitor and analyze traffic to campaign-related websites and landing pages; Provide clear reporting on campaign performance and engagement metrics; Translate data into actionable insights to inform future regulatory campaign planning; Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress; Present updates confidently to stakeholders and mid-sized internal audiences; Ensure consistent, well-organized communication across global partners

Requirements

8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment; Experience using a Content Management system; Proven experience building structured project plans and managing complex, multi-stakeholder initiatives; Strong proficiency in Google Suite; Experience coordinating with cross-functional stakeholders and external agencies; Ability to manage multiple parallel projects across different markets and time zones; Strong English writing and proofreading skills; Exceptional attention to detail and follow-through; A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies; Strong organizational and prioritization skills

Nice to have

Additional languages; Experience supporting regulatory, compliance, or public policy initiatives; Familiarity with translation/localization workflows; Experience managing print production or event logistics; Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments

Benefits

A flexible, hybrid working policy; An excellent salary based on experience and equal pay policies; Mental health support, and company sick pay scheme; 15 days paid holiday annually (plus Public Holidays); Refreshments are provided in the office all week; Enhanced family friendly policies to support new parents; Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations; Inspirational Talks, bringing the outside in with regular guest speakers and events; Learning and Development, supporting your growth with continuous opportunities to learn and advance; Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®; A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards; Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!; The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.