Senior Client Advisor

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Role Mission: As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships. You aspire to step into the sphere of store leadership by supporting certain activities related to management and store functions.

Responsibilities

Act as Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing best-in-class service, elevated and unique experience, and strong client relationships; Aspire to step into store leadership by supporting activities related to management and store functions; Proactively engage and establish strong relationships with clients in-store or remotely; Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty; Develop client base by recruiting new clients and developing existing ones; Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities; Use effective selling techniques and cross/upselling to select the right products for clients; Promote virtual appointments and distance sales; Maintain a One-Gucci-Client perspective on exchanges, returns, repairs, and other transactions; Use Gucci product knowledge and storytelling to assist clients in making informed purchasing decisions; Embody Gucci's philosophy, values, and lifestyle; Participate in store operations such as stock maintenance, inventories, POS transactions, visual display, and administration; Adhere to all policies and procedures with focus on loss prevention and operational excellence

Requirements

4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting; Passion and natural interest in relationship building and people engagement; High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team; Proven ability to perform certain complex tasks with accuracy and commitment; Proven ability to collaborate with teammates and function as a role model; Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; Deep knowledge about and passion for fashion and luxury; Flexibility to work a retail schedule which will include evenings, weekends, and holidays; Excellent commercial awareness and client attitude; High flexibility and ability to adapt to different clients and complex situations; Strong communication skills, internally and externally; Ability to work in a fast-moving and dynamic environment; Qualified candidates must have the proper work authorization to work in Canada

Benefits

Commissions for eligible employees; Employee benefits program; Other incentive program(s)