Senior Client Advisor

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. Role Mission: As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships. You aspire to step into the sphere of store leadership by supporting certain activities related to management and store functions.

Responsibilities

Proactively engage and establish strong relationships with clients; Deliver a personalized, client-centric experience; Develop client base by recruiting new clients and developing existing ones; Leverage in-store technology to ensure smooth client experience; Collect meaningful client information to customize service; Drive individual and collective sales results through monitoring KPIs; Provide exceptional client experience focusing on hospitality and elevation; Select the right products matched to client needs and use cross and upselling techniques; Proactively promote virtual appointments and distance sales; Maintain a One-Gucci-Client perspective; Assist in resolving common client issues; Use storytelling, expert product knowledge, and honest styling advice; Attend trainings to gain product knowledge and selling techniques; Embody Gucci's philosophy, values, and lifestyle; Participate in all store operations such as stock maintenance, inventories, and administration; Adhere to policies and procedures with focus on loss prevention; Accurately process POS transactions and capture client information; Contribute to upholding visual display following Gucci visual standards; Ensure optimal product levels on sales floor; Manage general store administration and functionality; Perform management functions at the POS; Perform opening and closing procedures

Requirements

4+ years of luxury fashion sales experience and excellent track record; Passion and natural interest in relationship building and people engagement; High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team; Proven ability to perform certain complex tasks with accuracy and commitment; Proven ability to collaborate with teammates and function as a role model; Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; Deep knowledge about and passion for fashion and luxury; Flexibility to work a retail schedule which will include evenings, weekends, and holidays; Excellent commercial awareness and client attitude; High flexibility and ability to adapt to different clients and complex situations; Strong communication skills, internally and externally; Ability to work in a fast-moving and dynamic environment; Qualified candidates must have the proper work authorization to work in Canada

Nice to have

Preferably in a similar role or customer service setting