Senior Client Services Coordinator

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Coordinator guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing. The Sr. Client Services Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer satisfaction and business processes.

Responsibilities

Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.; Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.; Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.; Enters orders for supplies to ship to clients for sample collection.; Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.; Provides quotes and reviews invoice pricing for sample submissions.; Performs other duties as assigned.

Requirements

Technical Bachelor’s degree, Diploma or equivalent in Chemistry, or a related field required.; Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.; Adheres to internal standards, policies and procedures.; Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.

Benefits

80% coverage Health, Dental and Vision; Paid time off; RRSP Program Eligibility