Senior Community Manager (II)

The Community Manager II, Portfolio, plays a pivotal role in driving operational excellence within the specified region, spanning multiple suburban or urban communities. They will be responsible for ensuring client retention, homeowner satisfaction, supporting sales growth initiatives, and providing management, mentorship, and oversight to designated associations/communities.

Responsibilities

Manage a portfolio of community associations while building strong relationships with board members as a representative of Action Property Management; Prepare, coordinate, and attend board and annual meetings, including drafting comprehensive Management and Directors' Reports and accurate meeting minutes; Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development; Review monthly financial statements and provide insights to assist boards in making informed decisions; Coordinate closely with internal support teams and vendors to ensure quality service delivery and timely completion of delegated tasks; Monitor key performance indicators (KPIs) related to work orders, compliance, and contractor performance, providing regular updates to boards; Conduct periodic community inspections to identify maintenance needs, enforce non-compliance, and issue written communications to homeowners as needed; Ensure compliance with governing documents, civil codes, corporation codes, and association policies; Verify contractor credentials, manage continuation of contracted services, and escalate after-hours matters as part of the on-call process; Interface with board members, homeowners, and vendors to resolve issues promptly while helping residents love where they live

Requirements

3-5 years of HOA portfolio management experience; CMCA certification or the ability to obtain within your first 6 months of employment; Evening availability for Board meetings; Ability to travel to and from your property for in-person meetings when needed; Keen knowledge of budgets and the budgeting process; Strong knowledge of audits, reserve studies, bidding process, and Association governing documents; Strong verbal and written communication skills; Effective presentation skills; Exceptional time management skills and ability to work independently; Commitment to following up on all issues in a timely manner

Benefits

Tools and resources to work from home and in office, including appropriate equipment; Monthly auto allowance; Monthly reimbursements for cell phone and internet; On-going training and professional development opportunities; Competitive compensation package and comprehensive benefits package; Health insurance; 401(k) matching; Unlimited PTO plus sick time; Holiday pay and birthday holiday; Medical, dental, vision, pet insurance; Life and disability support for qualifying team members; Vacation hours and company observed holidays for qualifying team members