Senior Community Manager

We're looking for a new team member to join our dbt community team—a group of passionate community builders dedicated to empowering data practitioners worldwide. In this role, you'll lead our digital engagement efforts, with a primary focus on managing and growing the dbt Slack community. You'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate—partnering with internal teams and community leaders to strengthen member experience, drive participation, and surface community insights. This is a unique opportunity to shape how data practitioners engage with dbt and with each other every day across the globe.

Responsibilities

Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide; Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming; Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement; Coach and support moderators and community champions; recruit and onboard new moderators as the community grows; Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling); Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes; Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them; Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices; Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics); Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey

Requirements

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment; Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health; Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale; Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement; Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation; Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement; Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders; Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community; Cultural fluency and sensitivity to differences in communication styles across regions and timezones; High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics); Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility

Nice to have

Built and scaled a high-engagement Slack/Discord community with measurable impact (activation/retention, response time, sentiment), using experiments and programming; Demonstrated crisis/incident leadership in online spaces (CoC enforcement, safety/escalation), with sound judgment in high-stakes situations; Community-as-a-product operator: turns member insights into roadmap/marketing outcomes and consistently closes the loop with the community; Builder mindset with tooling: designs scalable workflows and automation (intake/triage/routing), plus analytics and knowledge systems to reduce manual load

Benefits

100% employer-paid medical insurance*; Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off; RSU stock grants*; Professional development and training opportunities; Company virtual happy hours, free food, and fun team-building activities; Monthly cell phone stipend; Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.