Senior Content Manager (United States)

We're looking for a Senior Content Manager to join Filigran Academy — the learning engine behind XTM One, OpenCTI, OpenAEV, and OpenGRC — and take end-to-end ownership of content projects from concept through delivery. This isn't a production role or a pedagogy role. It's both. As a Senior Content Manager at Filigran, you own the full content lifecycle of your assigned projects — from instructional design and SME collaboration through production, quality, and delivery.

Responsibilities

Own end-to-end content for your assigned projects — from learning design through production, quality review, and LMS delivery; Design structured learning paths, courses, and certification programs aligned to learner personas and skill levels (beginner to advanced); Apply instructional design principles (e.g., ADDIE, Bloom's Taxonomy) to ensure content drives measurable learning outcomes; Manage SME relationships across your projects — coordinating with Product, Engineering, and Customer Success to ensure technical accuracy and relevance; Maintain production cadence for your projects: scripting, media production, review cycles, and publishing; Own quality within your project scope — including pedagogical soundness, tone consistency, and learner feedback integration; Contribute to ILT (Instructor-Led Training) development in partnership with the Customer Training Consultant: storyboards, delivery scripts, and alignment with on-demand content; Participate in a standing cross-lane harmonization function — shared style guide, tone/quality bar, and template standards — co-owned with peer Senior Content Managers and stewarded by the Director of Content Management; Track and report project-level metrics: module releases, completion rates, learner satisfaction, and content validation; Leverage AI tools and methodologies to boost content production and workflow efficiency; Contribute to team-wide documentation and workflow practices

Requirements

3–5 years of experience in instructional design, technical content creation, or a related field in a B2B SaaS environment; Demonstrated ability to own content end-to-end — from concept and design through production and delivery — without heavy process scaffolding; Strong instructional design foundation: you know how to structure learning for outcomes, not just information transfer; Experience managing multimedia production workflows (video, interactive content, visual design); Comfortable engaging directly with subject matter experts and translating technical depth into learner-accessible content; Highly organized with strong project management instincts — you manage your own projects and don't drop threads; Proficient in modern content and LMS tooling (e.g., Camtasia, Articulate, Notion, or similar); Comfortable working in a remote, async-first environment; Autonomy, ownership, and team spirit

Nice to have

Experience in cybersecurity, open-source, or technical SaaS environments; Familiarity with AI-assisted content production workflows

Benefits

Competitive pay + equity; Remote-first, flexible, and balanced; Your setup, your choice - pick the gear that works for you; Twice-a-year gatherings