Senior Creator Account Manager (Influencer & Performance Strategy)

As part of our Creator Solutions team, impact.com’s in-house performance creator experts, you’ll drive growth and engagement across a portfolio of client creator and affiliate programs. You’ll partner closely with brands across industries like fashion, food, parenting, and tech to design and scale performance-led creator strategies that deliver real results. This is a hands-on, high-impact role for someone who thrives at the intersection of strategy, execution, and client partnership in a fast-moving creator landscape.

Responsibilities

Ideate and develop influencer campaign proposals, including pricing, building out decks, and making strategic recommendations for budget, deliverables, example creators, platforms, and content types; Collaborate with the Sales Team to answer RFPs, provide industry expertise, and pitch clients influencer marketing strategy; Have ownership of influencer campaign execution across several concurrent brand accounts; Manage relationships and ownership of revenue with portfolio of customers; Oversee communication and negotiations with creators; Finding and reaching out to relevant content creators and building relationships with influencers to recruit them onto pertinent campaigns; Create and manage paid amplification campaigns (Meta Ads Manager & TikTok Spark Ads); Monitor budgets and program timelines to ensure revenue goals and client deadlines are met; Provides excellent customer service and expertise, ensuring clients are happy and impressed with our services; Analyzes campaign performance to give recommendations for future programs based on learnings; Identifies upselling opportunities and communicates to senior leadership

Requirements

Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Please mention it in your cover letter.; Bachelor's Degree; 3+ years experience managing influencer marketing programs; Familiarity with strategizing, budgeting, casting, negotiating, contracting, overseeing fulfillment, draft approvals, amplification (Meta Ads Manager & TikTok Spark Ads), reporting, etc.; Experience building proposal decks, developing creative strategy, and pitching proposals to prospects; Strong knowledge of influencers across verticals, especially CPG, fashion, parenting, wellness, fitness, etc., and influencer rates; Deep knowledge of social media platforms; Strong communication, organization, presentation and client relationship management skills; Strong people-skills needed to maintain professional relationships with influencers and talent managers as well as global internal stakeholders; Ability to meet tight deadlines, prioritize, and multi-task; Strong problem solving skills; Proficiency in Google Sheets & Excel

Nice to have

Previous agency experience preferred; Previous client management experience preferred; Established relationship with creators and talent managers a plus; Experience with niches such as gaming, tech, finance, entertainment, etc. a plus; Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits

Hybrid, Casual work environment; Responsible PTO policy; Training & Development; Medical Aid and Provident Fund; Group schemes with Discovery & Bonitas for medical aid; Group scheme with Momentum for provident fund; Restricted Stock Units; Internet Allowance; Fitness club fee reimbursements; Technology stipend