Senior Customer Custodian - Quality Management Customer

To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction; Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team; Monitor the customer perception and define appropriate actions for customer satisfaction; Conduct PHA/Line walk for new customer projects; Evaluate and manage customer requirements post approval and implement the same through plant quality; Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location; Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories); Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Responsibilities

To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction; Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team; Monitor the customer perception and define appropriate actions for customer satisfaction; Conduct PHA/Line walk for new customer projects; Evaluate and manage customer requirements post approval and implement the same through plant quality; Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location; Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories); Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Requirements

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 8-10 years experience; Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods; Knowledge on digitalization tools (risk estimation tools,etc)

Nice to have

Willingness to learn & problem-solving skills is desirable