Senior Customer Engineer, Enterprise - San Francisco

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Responsibilities

Technical Validation: lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures; Define, scope, and plan Proof of Concepts (PoCs) and Technical Validations; Deliver tailored technical presentations, architectural diagrams, and demonstrations; Address complex technical objections and security compliance questions during the sales cycle; Customer Adoption & Value Realization: provide oversight to technical onboarding and implementation, serving as primary executive and engineering contact; Design structured migration and onboarding blueprints; Monitor customer health scores and telemetry to ensure rapid time-to-value; Commercial Accountability & Expansion: carry a variable quota tied to new business acquisition and/or account growth; Identify cross-sell and up-sell opportunities; Lead technical Quarterly Business Reviews (QBRs); Trusted Advisory: act as a trusted technical advisor throughout the customer lifecycle; Identify deployment risks and provide remediation strategies; AI Orchestration & Workflow Automation: leverage AI agents, LLMs, and internal platforms to automate routine tasks; Education & Enablement: partner with the Enablement Team to design, build, and govern technical resources

Requirements

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer; Ability to white-board, design, and articulate complex enterprise network and security architectures clearly; Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives; Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles; Exceptional presentation and stakeholder management skills; Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency

Nice to have

Track record of creating and delivering technical enablement (workshops, code samples, documentation, or developer onboarding); Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls; Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2; Background from hyperscalers, digital natives, distributed systems environments, or startups; Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Benefits

Medical/Rx Insurance; Dental Insurance; Vision Insurance; Flexible Spending Accounts; Commuter Spending Accounts; Fertility & Family Forming Benefits; On-demand mental health support and Employee Assistance Program; Global Travel Medical Insurance; Short and Long Term Disability Insurance; Life & Accident Insurance; 401(k) Retirement Savings Plan; Employee Stock Participation Plan; Flexible paid time off covering vacation and sick leave; Leave programs, including parental, pregnancy health, medical, and bereavement leave; Eligibility to participate in Cloudflare's equity plan; Variable compensation structure