Senior Customer Engineer, Named - New York City

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes.

Responsibilities

Technical Validation: lead technical deep-dive discovery, capture business requirements, and map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; Define, scope, and evaluate Proof of Concepts (PoCs) and Technical Validations; Deliver technical presentations, architectural diagrams, and demonstrations; Address technical objections, security compliance questions, and architectural requirements during the sales cycle; Define solution deployment strategy (Customer, Partner or Cloudflare Professional services); Customer Adoption & Value Realization: oversee technical onboarding and implementation without executing it, design migration and onboarding blueprints, act as lead consultant for customer engineering teams, monitor customer health scores and telemetry, resolve integration bottlenecks; Commercial Accountability & Expansion: carry a variable quota tied to new business and account growth, drive platform adoption and retention, identify cross-sell and up-sell opportunities, lead technical Quarterly Business Reviews (QBRs); Trusted Advisory: act as trusted technical advisor across the customer lifecycle, identify deployment risks and provide remediation strategies; AI Orchestration & Workflow Automation: use AI agents, LLMs, and internal platforms to automate routine tasks; Education & Enablement: design and govern technical resources such as SOPs, architectural best practices, and technical guides

Requirements

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer; Ability to white-board, design, and articulate complex enterprise network and security architectures clearly; Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives; Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles; Exceptional presentation and stakeholder management skills; Demonstrated depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency; Undergraduate or graduate degree in Computer Science, Engineering, or a related field; Willingness to travel up to 20–50%

Nice to have

Track record of creating and delivering technical enablement (workshops, code samples, documentation, developer onboarding); Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls; Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2; Background from hyperscalers, digital natives, distributed systems environments, or startups

Benefits

Medical/Rx Insurance; Dental Insurance; Vision Insurance; Flexible Spending Accounts; Commuter Spending Accounts; Fertility & Family Forming Benefits; On-demand mental health support and Employee Assistance Program; Global Travel Medical Insurance; Short and Long Term Disability Insurance; Life & Accident Insurance; 401(k) Retirement Savings Plan; Employee Stock Participation Plan; Flexible paid time off covering vacation and sick leave; Leave programs including parental, pregnancy health, medical, and bereavement leave; Equity eligibility; Variable compensation